Shopping Online

How To Shop Our Site

Follow these steps for an easy, convenient, and secure shopping experience.

Step 1: adding an item to your basket

Find the item you desire by either going through the category pages, or using on-site search.

Once you've found the product you want, select the size or shade you desire, and add the quantity of the product you want (you can add up to 4 of each item).

Click ADD TO BAG

Single Product Page

Step 2: the shopping basket

This is where you check the products in your basket are correct, and have the option to change the quantities you're ordering (to delete a product click the pink 'remove' link). This is also where you can add in an offer-code if you have one.

If you make any changes to your order, will automatically re-calculate the purchase amount.

To continue to purchase, click the pink CONTINUE CHECKOUT button.

Shopping Bag

Step 3: order details

The next page will ask you to sign in (or register), and then provide billing and delivery address details. If you have already saved these in your Account Profile you won't have to fill them out again.

Here you will also be asked to choose one of our 5 delivery methods, and have the option to gift-wrap your order.

Step 4: confirmation

Once you've confirmed your order you will see a confirmation page that gives you your unique WorldPay reference number and the total sum deducted from your credit or debit card account.

You can print this page for your reference, or alternatively wait until you receive this information in an email titled "Thank you for your Bobbi Brown order". The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.

It's really that easy. So, are you ready? Then click here to start shopping.

Can’t find the information you are looking for? CONTACT US or .

Item Availability

Temporarily Out of Stock

If a basic stock item is unavailable on www.bobbibrown.co.uk it will show as temporarily out of stock, and you can request to receive an email when the product comes back into stock by clicking on the 'Notify Me' button beside the product.
Alternatively, you can visit one of our Bobbi Brown counters. Please see the Store Locator to find your nearest store.

Sold Out

If a limited edition item is unavailable on www.bobbibrown.co.uk it will show as sold out, in which case we would advise you to visit one of our Bobbi Brown counters. Please see the Store Locator to find your nearest store.

Unfortunately you cannot add out of stock items to your Shopping Bag.

Product availability

We are pleased to be able to offer 95% availability from all brands basic product range. This excludes online exclusives and promotional offers.

Can’t find the information you are looking for? CONTACT US or .

Maximum Purchase Policy

We regret that we must limit orders to no more than six (6) units of any item, with a maximum purchase of £600 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.

Maximum Purchase Policy - PRO CUSTOMERS

We regret that we must limit orders per calendar month to no more than 2 units of any item with a maximum purchase of £500 per Pro customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.

Payment Options

We accept the following payment methods:

  • American Express
  • Maestro/Switch
  • MasterCard
  • Visa
  • Visa Debit
  • Visa Electron
  • Gift Cards

We're sorry, we do not accept:

  • Cheques
  • Postal Orders

Important information: For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Can’t find the information you are looking for? CONTACT US or .

Tax Information

All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges.
The total cost of your order is the price of the products ordered plus VAT, and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment Options section above, and payment will be debited and cleared from your account as set out in the Payment section of this Website.

*Purchases paid for using eGift Cards are subject to applicable sales tax. No sales tax is charged when purchasing eGift Cards.

Security Online

At Bobbi Brown Online UK, we understand how important security is to you. When you place an order at bobbibrown.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

  • Internet Explorer 7.0 and higher
  • Mozilla Firefox 3.6 and higher
  • Safari 4.0 and higher
  • Chrome 10.0 and higher

Can’t find the information you are looking for? CONTACT US or .

Redeeming An Offer Code

Steps for redeeming an Offer Code:

  • Enter your Offer Code in the promotional box under "Order Summary" on either the "Shopping Bag" or "Order Review" page, and click APPLY CODE.
  • Offer codes should be entered exactly as they appear. Only one offer code to be used at any one time.

When an Offer Code is accepted, the offer will be displayed in the "Shopping Bag" and "Order Review".

Can’t find the information you are looking for? CONTACT US or .

Gift Wrap Service

BobbiBrown.co.uk offers Gift Wrap Services exclusively during gifting period. Gift orders always receive special care at Bobbi Brown Online. We will be happy to create a beautiful gift package and include a note card with your personal greeting.

If you wish to have your Bobbi Brown Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided.

Please note: Multiple items within a single gift order will be presented as one gift package.

Selecting Colour Online

Our site is best viewed using the following broswers at a resolution of 1024x768 or higher:

For Windows:

  • Microsoft Internet Explorer 6, 7 or 8
  • Mozilla Firefox 3.0 and above
  • Google Chrome 3.0 and above

For Mac:

  • Safari 4.0 and above
  • Mozilla Firefox 3.0 and above

Please note that monitors display colours differently based upon their settings.
Please feel free to with questions about specific product colours, and we'll be happy to provide you with any additional description that is available.

International Shoppers

We're sorry, we are currently unable to accept orders that are shipped to destinations outside of the United Kingdom. We apologise for any inconvenience.