Orders, Returns/Exchanges, Shipping & more.
Give the gift of instant gratification. They'll receive an email certificate to redeem on BobbiBrown.co.uk and Bobbi Brown Studios.
*eGift Cards may not be used in department stores, for mail order purchases or at airport locations.
Give the gift of choice, delivered right to the door. Redeemable at BobbiBrown.co.uk and Bobbi Brown Studios*.
*Gift Cards may not be used in department stores, for mail order purchases or at airport locations.
● The Giftcard is not a credit or charge Giftcard.
● Bobbi Brown Giftcards can be exchanged for products and services, online at click here and in Bobbi Brown stores in the United Kingdom with a card reading terminal that is operational at the time of use.
● Giftcards may not be used in department stores, for mail order purchases or at airport locations.
● The balance on the Giftcard may be used for full or part payment of the GB pounds sterling cost of Bobbi Brown products and services. To check your balance online please click here
● No change will be given but any unused balance will remain on the Giftcard and may be applied to future purchases.
● Giftcards can be used towards the purchase of goods at a higher price than its face value upon payment of the difference.
● The Giftcard cannot be exchanged or redeemed in whole or part for cash, and has no fixed expiry date or service fees.
● Promotional offers may not apply to Giftcard purchases.
● No VAT is charged when buying the Giftcard, but purchases paid for using the Giftcard are subject to VAT.
● Keep the Giftcard safe and treat it as cash. We will not accept any liability for lost, stolen or damaged Giftcards or for any remaining balance on the Giftcard.
● If you have made an Online payment with a Giftcard in whole or part and any item paid for using the Giftcard is accepted for return the amount owing will be added to the original Giftcard.
● For general information about returns and exchanges please click here
● We may withdraw or cancel the Giftcard and require an alternative form of payment if we suspect that the Giftcard may have been stolen or fraudulently used. Further action may also be taken.
● We reserve the right to amend or supplement these conditions or discontinue the Giftcard at any time.
Redemption of Giftcards Online
● To use a Giftcard in full or part payment for orders made Online:
○ When proceeding to checkout, select ‘I have a giftcard’.
○ Enter the 16 digit number on the back of the Giftcard in the box marked ‘giftcard number’.
○ Peel off the foil box on the back of the Giftcard to reveal the PIN number and enter this in the box marked ‘giftcard pin’.
○ Select the ‘APPLY’ button to proceed with the payment.
● If the value of the items purchased Online is less than the total value of the Giftcard, you can re-enter the same Giftcard details on another occasion to redeem the remaining balance on your Giftcard.
● If the value of the items purchased online is more than the total value of the Giftcard, you will need to pay the balance using additional Giftcards, or a credit/debit card.